Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our customers, we do not ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone quantity, select your situation from the choices, if your situation wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help staff, then click ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate issues, or offering incorrect info will result in the remark being removed.

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Learn how to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Provide a description of your difficulty (we’ve included a number of widespread issues under)

If your case will get resolved, please delete your remark. Or, no less than replace it to say resolved. It will help customers that also need help get the eye they need. Thanks!

Please word: We will’t assist you until you provide us with a legitimate case ID. Customers with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the highest bar - alternatively, you possibly can see your case ID within the e mail or text you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a result of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and supply related info when prompted to do so.

● Withdrawal Danger could be triggered by quite a lot of reasons. Danger management is extremely necessary. Please observe that we will solely assist you if we deem your case to be authentic, if in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we've got processes in place to stop this.

Our workforce works extremely exhausting to resolve these issues as soon as attainable and a few instances can take time to resolve but please consider the rationale for that is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our group is working exhausting at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please chorus from leaving a number of messages on this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your financial institution / Binance account.

● Includes intermediaries similar to bank transfers or shopping for crypto with credit/debit playing cards.

● Observe: It could take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you experience issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to help you with the offboarding.

5. Trading system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another points

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your comment may be removed. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everybody’s problems resolved. Spamming the feed is unfair to other users and can end in a ban.