Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privateness of our users, we do not ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone number, choose your situation from the choices, in case your challenge wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help group, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in delicate issues, or providing mistaken info will result in the remark being removed.

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Learn how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Provide an outline of your situation (we’ve included a couple of widespread problems under)

If your case will get resolved, please delete your remark. Or, at the very least replace it to say resolved. This can assist users that also need help get the eye they want. Thank you!

Please notice: We will’t aid you until you provide us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be proven far left of the highest bar - alternatively, you possibly can see your case ID within the e mail or text you receive upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended resulting from danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our group and provide relevant info when prompted to do so.

● Withdrawal Danger might be triggered by a variety of reasons. Danger management is extremely essential. Please notice that we will solely enable you to if we deem your case to be respectable, when you have tried to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our staff works extraordinarily arduous to resolve these issues as quickly as attainable and a few instances can take time to resolve however please have in mind the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation process. A longer wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately in the chat.

Please refrain from leaving a number of messages on this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries corresponding to financial institution transfers or buying crypto with credit/debit playing cards.

● Observe: It may possibly take up to several working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you experience points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to assist you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another points

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your comment could also be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to different users and can end in a ban.