Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our customers, we do not ask for, or in any other case provide account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e mail or telephone number, choose your problem from the choices, in case your situation wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our reside help staff, then click on ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in delicate matters, or offering fallacious info will lead to the comment being removed.

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How one can publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be legitimate earlier than posting)
2. Provide a description of your concern (we’ve included a number of widespread issues under)

In case your case gets resolved, please delete your comment. Or, at the very least update it to say resolved. It will assist users that still need help get the eye they want. Thank you!

Please word: We will’t enable you to until you provide us with a legitimate case ID. Customers with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the top bar - alternatively, you'll be able to see your case ID within the e-mail or textual content you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended because of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our group and provide relevant info when prompted to do so.

● Withdrawal Danger may be triggered by numerous causes. Danger control is extraordinarily essential. Please word that we will solely provide help to if we deem your case to be reputable, when you've got tried to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our staff works extremely onerous to resolve these issues as quickly as potential and some instances can take time to resolve however please consider the rationale for this is to make sure you, our customers, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our group is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately in the chat.

Please chorus from leaving a number of messages in this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.

● Includes intermediaries similar to financial institution transfers or buying crypto with credit/debit playing cards.

● Observe: It could possibly take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Buying and selling system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your comment may be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to different customers and can end in a ban.