Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our users, we do not ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to help you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e mail or telephone number, select your difficulty from the choices, if your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help workforce, then click on ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or offering incorrect info will result in the remark being eliminated.

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Tips on how to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be valid earlier than posting)
2. Provide a description of your challenge (we’ve included a number of widespread problems under)

If your case gets resolved, please delete your remark. Or, no less than replace it to say resolved. This can help users that also need help get the attention they want. Thank you!

Please word: We will’t make it easier to until you present us with a legitimate case ID. Users with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be proven far left of the top bar - alternatively, you'll be able to see your case ID within the e-mail or text you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and supply relevant info when prompted to do so.

● Withdrawal Danger may be triggered by various causes. Danger control is extremely essential. Please notice that we will solely make it easier to if we deem your case to be reliable, in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our staff works extraordinarily onerous to resolve these issues as quickly as potential and a few instances can take time to resolve however please have in mind the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation course of. A longer wait after escalation = our staff is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately in the chat.

Please chorus from leaving multiple messages in this thread in case your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries similar to financial institution transfers or shopping for crypto with credit score/debit cards.

● Word: It may possibly take as much as a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to help you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another issues

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your comment may be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to different customers and will end in a ban.