Follow-Up: EURPS Funds Still Frozen — No Resolution After One Year

Hello Binance Help,

I’m following up on my earlier publish from June 4, 2025, relating to my EURPS (Paysafe EUR) stability, which has been frozen since August 2024. Despite raising a number of help instances and being advised my challenge was “escalated to the very best degree,” I’ve acquired no decision or meaningful replace.

Help instances:
#125714018, #126241554, #126859324, #131518599, #132287218, #137875024, #142073881

Your official announcement from September 2023 said that customers might proceed to withdraw EUR balances after the Paysafe partnership ended. Nevertheless, EUR was converted to EURPS, which can't be traded or withdrawn. This has left my funds inaccessible for a yr.

I’ve been informed repeatedly that Binance is “pursuing” the difficulty with Paysafe, but there’s been no progress. In the meantime, Paysafe has stated that Binance holds the client relationship and their providers are operational.

Can you please:

• Affirm whether or not EURPS withdrawals are nonetheless being processed for any customers?
• Present a timeline or public replace on this problem?
• Clarify what Binance is doing to resolve this for affected clients?

I’m posting right here once more as a result of I’ve exhausted all different help channels. I might recognize a direct and transparent response.

Thanks!